Just in time or Just in case: A Case study on the impact of context in ERP implementations

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Title Just in time or Just in case: A Case study on the impact of context in ERP implementations
Author Kerr, D. V.; Houghton, Luke
Journal Name Australasian Journal of Information Systems
Editor Jon Heales
Year Published 2010
Place of publication Australia
Publisher University of Canberra
Abstract This paper looks at a case study of an Enterprise Resource Planning System (ERP) implementation in a geographically dispersed utility company and the approach by middle management to several problem situations involving contextual issues and end- user developed (feral) systems. The paper contends that despite the extremely effective databases and sophisticated modules for business analytic functions within most ERP‟s, middle managers are still in the “just in case of an incident” mode of inventory management and data entered in their own feral systems may be significantly different to the inventory levels recorded in the main ERP. We contend that these problems point towards the failure of ERP systems to be context sensitive to organisations. It highlights problems in contemporary research which appears to lack understanding of different organisational contexts and how they could impact on ERP implementations. This paper argues that context and the ideals of ERP systems are often mismatched which leads to the development of feral systems, poor inventory practices and ERP systems implementation failure. The paper discusses the literature around ERP systems implementation and argues that context is an overlooked factor in the analysis of such systems. The paper uses case study evidence to demonstrate mismatched context and highlights the problems with assuming ERP systems are one size fits all. The paper concludes with a call to build more contextual research in the study of ERP implementations.
Peer Reviewed Yes
Published Yes
Publisher URI http://journals.sfu.ca/acs/index.php/ajis/article/viewFile/549/508
Copyright Statement Copyright 2010 Australian Computer Society Inc. The attached file is reproduced here in accordance with the copyright policy of the publisher. No further distribution permitted. For information about this journal please refer to the journal's website. The online version of this work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License (http://creativecommons.org/licenses/by-nc-nd/2.5/au/)
Volume 16
Issue Number 2
Page from 5
Page to 16
ISSN 1326-2238
Date Accessioned 2011-01-13
Language en_AU
Research Centre Institute for Integrated and Intelligent Systems
Faculty Griffith Business School
Subject Information Systems Management
URI http://hdl.handle.net/10072/35637
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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