Customer's angry voice: Targeting employees or the organization?

There are no files associated with this record.

Title Customer's angry voice: Targeting employees or the organization?
Author McColl-Kennedy, Janet R.; Sparks, Beverley; Nguyen, Doan T.
Year Published 2011
Publisher Elsevier Inc
Citation Journal of Business Research, Vol. 64(7), pp. 707-713
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.jbusres.2010.08.004
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

Full Record

Griffith University copyright notice