The next available agent: Work organisation in Indian call centres

File Size Format
65818__1.pdf 714Kb Adobe PDF View
Title The next available agent: Work organisation in Indian call centres
Author Thite, Mohan; Russell, Bob
Year Published 2010
Publisher Wiley-Blackwell Publishing Ltd.
Citation New Technology, Work and Employment, Vol. 25(1), pp. 2-18
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1111/j.1468-005X.2009.00235.x
Copyright Statement Copyright 2010 Blackwell Publishing Ltd. This is the pre-peer reviewed version of the following article: The next available agent: Work organisation in Indian call centres, New Technology, Work and Employment Vol. 25(1), 2010, pp. 2-18, which has been published in final form at http://dx.doi.org/10.1111/j.1468-005X.2009.00235.x.
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

Full Record

Griffith University copyright notice