The next available agent: Work organisation in Indian call centres
| File | Size | Format | |
|---|---|---|---|
| 65818__1.pdf | 714Kb | Adobe PDF | View |
| Title | The next available agent: Work organisation in Indian call centres |
|---|---|
| Author | Thite, Mohan; Russell, Bob |
| Year Published | 2010 |
| Publisher | Wiley-Blackwell Publishing Ltd. |
| Citation | New Technology, Work and Employment, Vol. 25(1), pp. 2-18 |
| Peer Reviewed | Yes |
| Published | Yes |
| Alternative URI | http://dx.doi.org/10.1111/j.1468-005X.2009.00235.x |
| Copyright Statement | Copyright 2010 Blackwell Publishing Ltd. This is the pre-peer reviewed version of the following article: The next available agent: Work organisation in Indian call centres, New Technology, Work and Employment Vol. 25(1), 2010, pp. 2-18, which has been published in final form at http://dx.doi.org/10.1111/j.1468-005X.2009.00235.x. |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Faculty | Griffith Business School |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/35659
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