Examining Parental and Staff Perceptions of Childcare Service Quality Across Competing Business Structures

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Title Examining Parental and Staff Perceptions of Childcare Service Quality Across Competing Business Structures
Author Weaven, Scott Keith W; Grace, Debra Ann
Journal Name Australian Journal of Early Childhood
Editor Margaret Sims
Year Published 2010
Place of publication Australia
Publisher Early Childhood Australia Inc.
Abstract This article explores parental and childcare staff perceptions of quality across alternative childcare governance structures in Australia. A total of 21 childcare staff currently working within both 'non-profit' and 'for-profit' long day care centres were interviewed. In addition, 20 interviews with parents of children attending community-based, independent-private and corporate chain centres were conducted. Significant differences between the quality perceptions of parent and staff cohorts were found. In addition, inter-group differences were also observed. The results tentatively suggest that both parents and staff attach importance to both structural (regulated and flexible)and procedural elements of childcare service delivery—although parental age and caregiver experience appear to moderate the levels of importance assigned to identified quality dimensions.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.earlychildhoodaustralia.org.au/australian_journal_of_early_childhood/australian_journal_of_early_childhood.html
Copyright Statement Copyright 2010 Early Childhood Australia Inc. All Early Childhood Australia Inc. publications are protected by copyright. Apart from any use as permitted under the Copyright Act 1968 (as amended), all other rights are reserved and permission must be sought for such use. In all cases Early Childhood Australia Inc. must be acknowledged as the source when reproducing or quoting any part of an Early Childhood Australia publication.
Volume 35
Issue Number 2
Page from 54
Page to 62
ISSN 0312-5033
Date Accessioned 2010-11-22
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Marketing Management (incl Strategy and Customer Relations)
URI http://hdl.handle.net/10072/35694
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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