Assessing dimensions of organizational trust across cultures: A comparative analysis of U.S. and Indian full service hotels

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Title Assessing dimensions of organizational trust across cultures: A comparative analysis of U.S. and Indian full service hotels
Author Chathoth, Prakash; Mak, Brenda; Sim, Janet; Jauhari, Vinnie; Manaktola, Kamal
Journal Name International Journal of Hospitality Management
Year Published 2011
Place of publication United Kingdom
Publisher Elsevier
Abstract This study delves into the organizational trust based similarities and differences across “individualist” and “collectivist” service employees in hotels. Specifically, the three dimensions of organizational trust, i.e., integrity, commitment and dependability are compared across the two samples from the U.S. and India to highlight how employees perceive the level of each of the three dimensions across cultures. Findings suggest that the three dimensions represent the trust construct across different national cultures. However, in comparing the individual dimension of the trust construct, a significant difference exists between the perceptions of employees in the two cultures, suggesting that perception-based differences exist across cultures.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.ijhm.2010.09.004
Volume 30
Issue Number 2
Page from 233
Page to 242
ISSN 0278-4319
Date Accessioned 2011-01-19
Date Available 2013-05-29T09:16:55Z
Language en_US
Faculty Griffith Business School
Subject Commercial Services
URI http://hdl.handle.net/10072/35874
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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