Tracking Affective Components of Satisfaction

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Title Tracking Affective Components of Satisfaction
Author Coghlan, Alexandra; Pearce, Philip
Journal Name Tourism and Hospitality Research
Year Published 2010
Place of publication United Kingdom
Publisher Palgrave Macmillan
Abstract This study seeks to heighten an appreciation of the multiple aspects of satisfaction by considering on-site travel experiences. Novel approaches to satisfaction are considered particularly appropriate in less structured and dynamic tourism settings where expectations are poorly defined and the expectancy disconfirmation paradigm is thus less applicable. Accordingly, this study examines the links between travel motivations, activities, emotions and satisfaction levels in tourists, using examples from a select number of tourists on dynamic volunteer tourism expeditions. Data were collected using diaries and analysed at individual and group levels, providing general experiential patterns and illustrating a linked approach to exploring tourists|[rsquo]| experiences, emotions and satisfaction. The results highlight that emotional variability occurs across time with distinct phases of positivity, annoyance and receptivity. This variability appeared to be linked to daily activities and personal characteristics. Furthermore, satisfaction levels did not always follow the patterns of emotional variability, which were in turn weakly related to expectations and motivations that were recorded at the start of the trip. Learning how to identify this variability may improve the monitoring and the management of the tourism experience and maximise tourists|[rsquo]| well being.
Peer Reviewed Yes
Published Yes
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Copyright Statement Copyright 2010 Palgrave Macmillan. This is a post-peer-review, pre-copyedit version of an article published in Tourism and Hospitality Research. The definitive publisher-authenticated version Tourism and Hospitality Research, 10, 42–58 (1 January 2010) is available online at:
Volume 10
Issue Number 1
Page from 42
Page to 58
ISSN 1467-3584
Date Accessioned 2011-01-24
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Faculty of Science, Environment, Engineering and Technology
Subject Tourist Behaviour and Visitor Experience
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1x

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