A hiccup or a rift? ERP implementation success in Jordan

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Title A hiccup or a rift? ERP implementation success in Jordan
Author Rabaa'i, Ahmad A.; Gammack, John Grant
Publication Title CATaC'08: Cultural Attitudes Towards Technology and Communication 2008
Editor Sudweeks, F., Hrachovec, H. and Ess, C. (eds)
Year Published 2008
Place of publication Murdoch WA
Publisher Murdoch University
Abstract Like many other developing countries, Jordan is adopting Enterprise Resource Planning (ERP) systems in both its public and private sectors. Jordan's emerging private sector has historically close ties to the public sector, though a global market orientation requires a shift in its organisational culture. ERPs however embed business processes which do not necessarily fit with traditional cultural practices, and implementation success is not assured.. This study looks at the perceptions of both public and private sector ERP implementations in Jordan and assesses these on various measures of success. There were few differences between public and private sectors, but the benefits actually realized in Jordanian ERPs fell short of claims made for the technology in other cultures. Considerable customisation was required in both sectors, and the traditional style of management in Jordan did not fit well with the requirements for successful implementation. This is consistent with recent studies from various countries that show cultural fit is a particularly neglected factor in assessing ERP success.
Peer Reviewed No
Published Yes
Publisher URI http://www.researchgate.net/publication/43206076_A_hiccup_or_a_rift_ERP_implementation_success_in_Jordan
Conference name CATaC'08: Cultural Attitudes Towards Technology and Communication
Location Nimes, France
Date From 2008-06-24
Date To 2008-06-27
URI http://hdl.handle.net/10072/36311
Date Accessioned 2009-09-01
Language en_AU
Faculty Griffith Business School
Subject Information Systems
Publication Type Conference Publications (Full Written Paper - Non-Refereed)
Publication Type Code e2

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