The relationship-service-profit chain: conceptual framework and propositions

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Title The relationship-service-profit chain: conceptual framework and propositions
Author Herington, Carmel Ann; Johnson, Lester W.
Year Published 2010
Publisher Inderscience Publishers
Citation International Journal of Services Technology and Management, Vol. 14(2-3), pp. 144-162
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1504/IJSTM.2010.034325
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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