Evaluative and relational influences on service loyalty.

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Title Evaluative and relational influences on service loyalty.
Author Butcher, Kenneth John; Sparks, Beverley; O'Callaghan, Frances Veronica
Editor Professor Jos Lemmink, University of Maastricht, The Netherlands.
Year Published 2001
Publisher Emerald
Citation International Journal of Service Industry Management, Vol. 12(4), pp. 310-327
Peer Reviewed Yes
Published Yes
Publisher URI http://www.emeraldinsight.com/0956-4233.htm
Alternative URI http://dx.doi.org/10.1108/09564230110405253
Research Centre Griffith Institute For Tourism; Behavioural Basis of Health; Griffith Health Institute
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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