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dc.contributor.authorK. Chathoth, Prakash
dc.contributor.authorMak, Brenda
dc.contributor.authorJauhari, Vinnie
dc.contributor.authorManaktola, Kamal
dc.date.accessioned2017-05-03T15:46:34Z
dc.date.available2017-05-03T15:46:34Z
dc.date.issued2007
dc.date.modified2011-05-30T06:56:44Z
dc.identifier.issn1096-3480
dc.identifier.doi10.1177/1096348007299922
dc.identifier.urihttp://hdl.handle.net/10072/38878
dc.description.abstractIn this article, the authors extend prior research on employees'perception of service climate by testing the impact of employees'perception of organizational trust on service climate and employee satisfaction. Multidimensional constructs of trust and service climate were developed using the literature in the trust and service management domains. Results support the hypothesized relationships between the constructs, in that trust affects service climate and employee satisfaction, whereas service climate affects employee satisfaction in a significant way. Implications for practitioners and future research ensue, which underscores the importance of building trust and service climate to ensure employee satisfaction in hotel firms.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSage Publications
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom338
dc.relation.ispartofpageto357
dc.relation.ispartofissue3
dc.relation.ispartofjournalJournal of Hospitality and Tourism Research
dc.relation.ispartofvolume31
dc.rights.retentionY
dc.subject.fieldofresearchHospitality Management
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode150402
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1506
dc.titleEmployees’ Perceptions of Organizational Trust and Service Climate: A Structural Model Combining their Effects on Employee Satisfaction
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2007
gro.hasfulltextNo Full Text
gro.griffith.authorChathoth, Prakash


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