Public satisfaction with police: The importance of procedural justice and police performance in police-citizen encounters

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Title Public satisfaction with police: The importance of procedural justice and police performance in police-citizen encounters
Author Murphy, Kristina
Journal Name Australian and New Zealand Journal of Criminology
Year Published 2009
Place of publication Australia
Publisher Sage Publications Ltd.
Abstract A large body of literature has demonstrated that when authorities use procedural justice with those they regulate, people will be more satisfied with those authorities and will be more willing to cooperate and comply with their directions and rules. In the context of policing, procedural justice has also been shown to be important for shaping citizens' views about police legitimacy, their satisfaction with police and also in fostering cooperation with police. What remains largely unexamined, however, is whether the positive effect of procedural justice varies across different types of police–citizen encounters. Using survey data collected from a national sample of 1,462 Australians, the present study will examine the relative importance of procedural justice on overall ratings of police satisfaction across two types of police–citizen encounters (citizen-initiated contacts and police-initiated contacts). It will be shown that procedural justice is most important in police-initiated contacts, while police performance is most important in citizen-initiated contacts.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1375/acri.42.2.159
Volume 42
Issue Number 2
Page from 159
Page to 178
ISSN 0004-8658
Date Accessioned 2011-03-30
Language en_AU
Research Centre Key Centre for Ethics, Law, Justice and Governance
Faculty Arts, Education and Law
Subject Criminology
URI http://hdl.handle.net/10072/39090
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1x

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