Employment Relations Support for Franchisees: How much and Why?

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Title Employment Relations Support for Franchisees: How much and Why?
Author Kellner, Ashlea Kate; Townsend, Keith John; Wilkinson, Adrian John
Publication Title Dialogue Downunder: Proceedings of the 25th Conference of the Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ)
Editor Frances Laneyrie, Lizzie Li and Ray Markey
Year Published 2011
Place of publication Auckland, New Zealand
Publisher Association of Industrial Relations Academics of Australia and New Zealand
Abstract This paper presents the franchise concept, locating it in the limited body of research that considers employment relations (ER) in these organisations. The paper considers what we know about ER in franchises and investigates the level of and influences over the support offered to franchisees. Six companies in industry sub-sectors that would not ordinarily be comparable have been used, with the franchise operations the focus of comparison. Interviews were conducted with fourteen corporate office representatives deemed appropriate or knowledgeable of the firm's ER approach. The findings of the study showed that the six case organisations varied significantly in the level and focus of support provided to franchisees.
Peer Reviewed Yes
Published Yes
Publisher URI http://iiraasian2010.wordpress.com/
Copyright Statement Copyright 2011 AIRAANZ. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.
Conference name 25th AIRAANZ Conference 2011
Location Auckland, New Zealand
Date From 2011-02-01
Date To 2011-02-04
URI http://hdl.handle.net/10072/39185
Date Accessioned 2011-05-26
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Human Resources Management
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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