Internal labour markets as a strategic tool: A comparative study of UK and Chinese hotels

There are no files associated with this record.

Title Internal labour markets as a strategic tool: A comparative study of UK and Chinese hotels
Author Fisher, Ron James; McPhail, Ruth Elizabeth
Journal Name The Service Industries Journal
Year Published 2011
Place of publication United Kingdom
Publisher Routledge
Abstract This paper reports how internal labour markets (ILMs), operated by a multinational hotel chain in the UK and China, impact on a range of organisational outcomes. The study examines the effects of three main dimensions of ILMs: job security, training, and opportunities for advancement on the key organisational outcomes of job satisfaction, organisational commitment, and intention to leave, together with employee attitudes to work environment, co-workers, supervisor, service to guests, leadership, communication, and organisational goal achievement. The paper concludes that the operation of an ILM, underpinned by effective human resource management policies and actions, is associated with high levels of work commitment and job satisfaction together with reduced intention to leave. However, the importance of individual ILM variables differs between hotels in the UK and China.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1080/02642060802644942
Volume 31
Issue Number 2
Page from 137
Page to 152
ISSN 1743-9507
Date Accessioned 2011-05-02
Date Available 2011-08-03T06:51:39Z
Language en_AU
Faculty Griffith Business School
Subject Commerce, Management, Tourism and Services
URI http://hdl.handle.net/10072/39692
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

Show simple item record

Griffith University copyright notice