Understanding the Business Client - System Developer Relationship: a Power Perspective

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Title Understanding the Business Client - System Developer Relationship: a Power Perspective
Author Rowlands, Bruce Hamilton
Book Title Reframing Humans in Information Systems Development
Editor S Pekkola & H Isomaki
Year Published 2011
Place of publication United Kingdom
Publisher Springer
Abstract This chapter reports on field research into the relations between developers and the business client and explores the role that systems development methods can play in influencing this relationship. The findings of this field study are distinctive in that they illustrate how the business client (user) is able to exercise power over systems developers through the enactment of organisational structures and routine operating procedures embedded within a development method. The chapter also describes a scenario where developers see the systems development process as unequal and where there is a conflict of interest. Using a neglected view of power in the information systems literature, our particular focus is on applying Hardy’s (1985) model of unobtrusive power to help us understand the dynamics between developers and the business client and why grievances do not exist.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1007/978-1-84996-347-3_4
Chapter Number 4
Page from 55
Page to 73
ISBN 9781849963466
Date Accessioned 2011-02-01
Language en_US
Faculty Faculty of Science, Environment, Engineering and Technology
Subject Information Systems Organisation
URI http://hdl.handle.net/10072/40355
Publication Type Book Chapters
Publication Type Code b1

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