Using benchmarking to facilitate strategic IT implementation in construction organisations

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Title Using benchmarking to facilitate strategic IT implementation in construction organisations
Author Stewart, Rodney Anthony; Mohamed, Sherif Ali Mohtady
Journal Name Journal of Construction Research
Year Published 2001
Place of publication Hong Kong, Singapore
Publisher World Scientific Publishing Co.
Abstract An IT benchmarking and IT performance measurement (ITPM) culture needs to be instilled in modern construction organisations to evaluate and justify IT implementation. This paper discusses the strategic implementation of IT benchmarking and ITPM. Firstly it highlights the importance of IT benchmarking at three levels; internal, external, and at the project level. Secondly, it focuses on ITPM at decision-making tiers of a construction organisation. Due to the nature of the construction industry, it is difficult to define distinctive decision-making tiers within a construction organisation. However, the most commonly used decision-making tiers are the ENTERPRISE, BUSINESS UNIT and PROJECT levels. This paper argues that a tiered ITPM approach offers several advantages, including alignment of IT measures with organisational objectives, systematic linkage among IT measures and enterprise, business unit, project, and individual objectives, and enhanced communication and understanding of IT performance measurement throughout the organisation. Tiering also has the added advantage of enabling performance accountability to take place and determines where ITPM ownership lies.
Peer Reviewed Yes
Published Yes
Publisher URI
Copyright Statement Copyright 2001 World Scientific Publishing Company. The electronic version of the article is published as above.
Volume 2
Issue Number 1
Page from 25
Page to 33
ISSN 1609-9451
Date Accessioned 2002-04-01
Language en_AU
Subject Building Construction Management
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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