An examination of factors motivating hotel outsourcing

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Title An examination of factors motivating hotel outsourcing
Author Lamminmaki, Dawne Martha
Journal Name International Journal of Hospitality Management
Editor Abraham Pizam
Year Published 2011
Place of publication United Kingdom
Publisher Elsevier
Abstract The broad range of activities undertaken in a hotel, combined with its high labour intensity and volatile demand, signify a predisposition particularly suited to outsourcing. In this paper, transaction cost economics (TCE) theory, agency theory and the broader outsourcing literature are drawn upon to inform the distillation of 20 outsourcing/insourcing motives. The relative significance of these motives is examined using interview and survey data. While broad support is provided for the TCE model, it is apparent that the model does not constitute a robust framework with the capacity to comprehensively account for outsourcing behaviour.
Peer Reviewed Yes
Published Yes
Alternative URI
Volume 30
Issue Number 4
Page from 963
Page to 973
ISSN 0278-4319
Date Accessioned 2011-06-23
Language en_AU
Faculty Griffith Business School
Subject Commerce, Management, Tourism and Services
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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