Taking care of business: Are franchise systems structured to promote conflict?
| File | Size | Format | |
|---|---|---|---|
| 74219_1.pdf | 241Kb | Adobe PDF | View |
| Title | Taking care of business: Are franchise systems structured to promote conflict? |
|---|---|
| Author | Giddings, Jeff Michael; Weaven, Scott Keith W; Grace, Debra Ann; Frazer, Lorelle |
| Journal Name | Australasian Dispute Resolution Journal |
| Editor | Ruth Charlton |
| Year Published | 2011 |
| Place of publication | Australia |
| Publisher | Lawbook Co. |
| Abstract | This article outlines the research methods used and salient issues raised by a major franchise research project undertaken by a team of researchers from the Griffith University Asia-Pacific Centre for Franchising Excellence. Data were gathered through qualitative interviews with industry experts, case studies of franchise systems and a mail survey to franchisees from across Australia. In addition to providing demographic data, survey respondents provided details of a conflict situation they had experienced in relation to franchising, how it was managed or resolved and their satisfaction with the process(es) used. |
| Peer Reviewed | Yes |
| Published | Yes |
| Publisher URI | http://www.thomsonreuters.com.au/catalogue/ProductDetails.asp?id=688 |
| Copyright Statement | Copyright 2011 Thomson Legal & Regulatory Limited. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published |
| Volume | 22 |
| Issue Number | 1 |
| Page from | 41 |
| Page to | 48 |
| ISSN | 1441-7847 |
| Date Accessioned | 2011-11-18 |
| Date Available | 2012-02-10T01:42:44Z |
| Language | en_US |
| Research Centre | Centre for Tourism, Sport and Services Research; Socio-Legal Research Centre |
| Faculty | Griffith Business School |
| Subject | Marketing |
| URI | http://hdl.handle.net/10072/41912 |
| Publication Type | Journal Articles (Refereed Article) |
| Publication Type Code | c1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/41912
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