Taking care of business: Are franchise systems structured to promote conflict?

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Title Taking care of business: Are franchise systems structured to promote conflict?
Author Giddings, Jeff Michael; Weaven, Scott Keith W; Grace, Debra Ann; Frazer, Lorelle
Journal Name Australasian Dispute Resolution Journal
Editor Ruth Charlton
Year Published 2011
Place of publication Australia
Publisher Lawbook Co.
Abstract This article outlines the research methods used and salient issues raised by a major franchise research project undertaken by a team of researchers from the Griffith University Asia-Pacific Centre for Franchising Excellence. Data were gathered through qualitative interviews with industry experts, case studies of franchise systems and a mail survey to franchisees from across Australia. In addition to providing demographic data, survey respondents provided details of a conflict situation they had experienced in relation to franchising, how it was managed or resolved and their satisfaction with the process(es) used.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.thomsonreuters.com.au/catalogue/ProductDetails.asp?id=688
Copyright Statement Copyright 2011 Thomson Legal & Regulatory Limited. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published
Volume 22
Issue Number 1
Page from 41
Page to 48
ISSN 1441-7847
Date Accessioned 2011-11-18
Language en_US
Research Centre Socio-Legal Research Centre; Griffith Institute For Tourism
Faculty Griffith Business School
Subject Marketing
URI http://hdl.handle.net/10072/41912
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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