Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments

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Title Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments
Author Ramachandran, Yashotha; Jordan, Peter Jeffrey; Troth, Ashlea Clare; Lawrence, Sandra Anne
Year Published 2011
Publisher Inderscience Publishers
Citation International Journal of Work Organisation and Emotion, Vol. 4(2), pp. 136-157
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1504/IJWOE.2011.044594
Copyright Statement Copyright 2011 Inderscience Publishers. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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