A Cross‐Sector Evaluation of Service Quality in the Tourism Industry of Hong Kong: Importance vs. Performance

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Title A Cross‐Sector Evaluation of Service Quality in the Tourism Industry of Hong Kong: Importance vs. Performance
Author Jin, Xin; Qi, Shanshan; Chiang, Chia‐Hao
Year Published 2008
Publisher Routledge
Citation Journal of China Tourism Research, Vol. 4(3-4), pp. 319-335
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1080/19388160802505754
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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