Measuring tourism and hospitality employee workplace perceptions

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Title Measuring tourism and hospitality employee workplace perceptions
Author Manning, Mark L.; Davidson, Michael; Manning, Rana L.
Journal Name International Journal of Hospitality Management
Editor John O'Connor
Year Published 2005
Place of publication UK
Publisher Elsevier
Abstract Employee workplace perceptions may be represented by organizational climate. This paper presents a shortened (35-item) version of the Tourism and Hospitality Organizational Climate Scale (THOCS). Subscales of the new instrument (labeled THOCS-R) demonstrated levels of reliability that ranged from acceptable to high. A multiple regression revealed the 7 dimensions of organizational climate to explain 13.7% of variation in employee turnover intentions and 44.22% of variation in employee perceptions of customer satisfaction. Confirmatory factor analysis did not support the notion that the THOCS-R measures 7 underlying dimensions, however, a re-specification of the model provided support for the notion that the new instrument measures 4 dimensions of the original THOCS. These four dimensions, Leader facilitation and support, Professional and organizational esprit, Conflict and ambiguity, and Workgroup cooperation, friendliness, and warmth, were found to explain 9.18% of variation in employee turnover intentions and 43.70% of variation in employee perceptions of customer satisfaction.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.ijhm.2004.05.001
Volume 24
Issue Number 1
Page from 75
Page to 90
ISSN 0278-4319
Date Accessioned 2006-03-09
Date Available 2015-05-05T05:04:29Z
Language en_US
Faculty Griffith Business School
Subject PRE2009-Other Commerce, Management, Tourism and Services; PRE2009-Tourism; PRE2009-Tourism Management
URI http://hdl.handle.net/10072/4532
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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