Explanations: if, when, and how they aid service recovery

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Title Explanations: if, when, and how they aid service recovery
Author Bradley, Graham Leslie; Sparks, Beverley
Editor Charles Martin
Year Published 2012
Publisher Emerald
Citation Journal of Services Marketing, Vol. 26(1), pp. 41-51
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1108/08876041211199715
Research Centre Behavioural Basis of Health; Griffith Institute For Tourism; Griffith Health Institute
Faculty Griffith Health Faculty
Publication Type Journal Articles (Refereed Article)

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