The Conceptualisation of Electronic Service Quality in the Hotel Industry

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Title The Conceptualisation of Electronic Service Quality in the Hotel Industry
Author HAHN, Song Ee; Sparks, Beverley; Wilkins, Hugh Charles
Publication Title CAUTHE 2011 National Conference
Editor Michael Gross
Year Published 2011
Publisher University of South Australia
Peer Reviewed Yes
Published Yes
Publisher URI http://www.cauthe.org/services/conferences/conference-2011
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Conference Publications (Full Written Paper - Refereed)

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