Electronic Surveillance and Cohesive Teams: Room for resistance in an Australian call centre?

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Title Electronic Surveillance and Cohesive Teams: Room for resistance in an Australian call centre?
Author Townsend, Keith
Journal Name New technology, work and employment
Editor Christopher Baldry
Year Published 2005
Place of publication Oxford
Publisher Blackwell Publishing
Abstract A number of employees individually and cooperatively resist the controls of the electronic surveillance systems in the PowerGrid call centre. However, this is not the case in all teams. One team is faced with a labour process that directs their resistance to be focused directly at management, rather than at management via the machine.
Peer Reviewed Yes
Published Yes
Alternative URI http://www.blackwell-synergy.com/links/doi/10.1111%2Fj.1468-005X.2005.00143.x
Copyright Statement Copyright 2005 Blackwell Publishing. The definitive version is available at [www.blackwell-synergy.com.]
Volume 20
Issue Number 1
Page from 47
Page to 59
ISSN 0268-1072
Date Accessioned 2005-12-17
Date Available 2007-03-19T21:43:12Z
Language en_AU
Comments No fulltext html. NC.
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Other Commerce, Management, Tourism and Services
URI http://hdl.handle.net/10072/4647
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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