Putting student evaluations into perspective: The Course Experience Quality and Satisfaction Model (CEQS)

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Title Putting student evaluations into perspective: The Course Experience Quality and Satisfaction Model (CEQS)
Author Grace, Debra Ann; Weaven, Scott Keith W; Bodey, Kelli Lee; Ross, Mitchell; Weaven, Keith Walter
Journal Name Studies in Educational Evaluation
Year Published 2012
Place of publication United Kingdom
Publisher Elsevier
Abstract Although not specifically designed for this purpose, the Course Experience Questionnaire (CEQ) continues to be used as a proxy for student satisfaction. This may be due to a lack of appropriate alternative measures, or a clear understanding of the relationship between quality and satisfaction. This study, therefore, examines the CEQ dimensions (good teaching, clear goal setting, appropriate workload, appropriate assessment and generic skills development) in conjunction with a global student satisfaction measure (developed for this study). In addition, the constructs of interest are conceptualised into a pattern of relationships that delineates antecedent and outcome variables in order to examine relationships. Data were collected via survey instrument from a sample of 164 Australian students attending one third-year capstone course of a Bachelor degree in business. The results indicate that good teaching and clear goal setting have a direct influence on outcome variables (i.e., generic skills efficacy and overall satisfaction), whereas appropriate assessment and appropriate workload do not have a direct effect on the either of the outcome variables. However, the strongest influence in the hypothesised model was that exerted by generic skills efficacy on overall satisfaction. The structural model was further examined across male and female responses. While the male model replicated the findings of the overall model, the female model was quite different i.e., the antecedent variables directly influenced generic skills development but there was no direct influence on overall satisfaction.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.stueduc.2012.05.001
Copyright Statement Copyright 2012 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Volume 38
Issue Number 2
Page from 35
Page to 43
ISSN 0191-491X
Date Accessioned 2012-06-21
Date Available 2013-06-03T05:09:50Z
Language en_US
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Education Assessment and Evaluation
URI http://hdl.handle.net/10072/47307
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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