Are all Call Centres the Same?

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Title Are all Call Centres the Same?
Author Russell, Bob
Editor Ray Jureidini
Year Published 2004
Publisher Royal Melbourne Institute of Technology, Centre for Workplace Culture Change
Citation Labour & Industry: a journal of the social and economic relations of work, Vol. 14(3), pp. 91-109
Peer Reviewed Yes
Published Yes
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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