Are all Call Centres the Same?

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Title Are all Call Centres the Same?
Author Russell, Bob
Journal Name Labour & Industry: a journal of the social and economic relations of work
Editor Ray Jureidini
Year Published 2004
Place of publication Australia
Publisher Royal Melbourne Institute of Technology, Centre for Workplace Culture Change
Peer Reviewed Yes
Published Yes
Volume 14
Issue Number 3
Page from 91
Page to 109
ISSN 1030-1763
Date Accessioned 2005-03-23
Date Available 2007-03-18T21:42:58Z
Language en_AU
Faculty Griffith Business School
Subject Human Resources Management
URI http://hdl.handle.net/10072/5326
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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