An Empirical Study of Job Design in the Australian Call Centre Industry

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Title An Empirical Study of Job Design in the Australian Call Centre Industry
Author Murray, Jane Patricia; Jordan, Peter Jeffrey; Bowden, Bradley
Editor Dennis Mortimer
Year Published 2004
Publisher Centre for Employment Relations, University of Western Sydney
Citation International Journal of Employment Studies, Vol. 12(2), pp. 3-26
Peer Reviewed Yes
Published Yes
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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