Customer attributions and behavioural responses to service failures in strategic airline alliance settings

There are no files associated with this record.

Title Customer attributions and behavioural responses to service failures in strategic airline alliance settings
Author Weber, Karin; Sparks, Beverley
Editor K. Button and S. Morrison
Year Published 2004
Publisher Elsevier/Pergamon
Citation Journal of air transport managment, Vol. 10, pp. 361-367
Peer Reviewed Yes
Published Yes
Publisher URI http://www.elsevier.com/wps/find/journaldescription.cws_home/30438/description#description
Copyright Statement Copyright 2004 Elsevier : Reproduced in accordance with the copyright policy of the publisher : This journal is available online - use hypertext links.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

Show full item record

Griffith University copyright notice