Dealing with organisational change: Can emotional intelligence enhance organisational learning?

Abstract

Organisational learning is a method of successfully dealing with continuous change. Emotional aspects of change, however, are not addressed in any detail. In this article, I explore the four branches of emotional intelligence, emotional awareness, emotional facilitation, emotional knowledge and emotional regulation to identify the links between organisational learning and emotional intelligence that contribute to successful organisational change. Although emotional intelligence has been identified as a predictor of workplace performance, little research has been conducted regarding the impact of the emotional intelligence on the behaviour of employees and managers during organisational change. Implications for managers are also discussed.