Examining service experiences and post-consumption evaluations

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Title Examining service experiences and post-consumption evaluations
Author Grace, Debra Ann; O'Cass, Aron
Editor Charles Martin, Richard Whitfield (Managing Editor)
Year Published 2004
Publisher Emerald Group Publishing Ltd.
Citation The Journal of Services Marketing, Vol. 18(6), pp. 450-461
Peer Reviewed Yes
Published Yes
Publisher URI http://www.emeraldinsight.com/0887-6045.htm
Alternative URI http://dx.doi.org/10.1108/08876040410557230
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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