Managing emotions during team problem solving: Emotional intelligence and conflict resolution

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Title Managing emotions during team problem solving: Emotional intelligence and conflict resolution
Author Jordan, Peter Jeffrey; Troth, Ashlea Clare
Journal Name Human Performance
Editor James L. Farr
Year Published 2004
Place of publication USA
Publisher Lawrence Erlbaum Associates, Inc
Abstract Although the potential links between emotional intelligence and performance continue to garner interest, few empirical studies have examined this phenomenon. The influence of emotional intelligence on team performance is of particular interest to researchers and practitioners as teamwork becomes more prevalent in organizations. In this article, we examine the utility of emotional intelligence for predicting individual performance, team performance, and conflict resolution styles. Three-hundred-and-fifty respondents working in 108 teams were administered a measure of team members' emotional intelligence. Participants then completed a problem-solving task, individually and as a team member, and afterwards reflected on the conflict resolution tactics used to achieve the team outcome. In line with expectations, emotional intelligence indicators were positively linked with team performance and were differentially linked to conflict resolution methods. Limitations and implications for future research are also discussed.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1207/s15327043hup1702_4
Volume 17
Issue Number 2
Page from 195
Page to 218
ISSN 0895-9285
Date Accessioned 2005-02-03
Date Available 2010-08-09T07:16:38Z
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject PRE2009-Industrial and Organisational Psychology
URI http://hdl.handle.net/10072/5433
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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