Evaluating the value IT adds to the process of project information management in construction

Abstract

This paper looks at the potential applications and benefits of using the Balanced Scorecard (BSC) as a framework to evaluate the value IT adds to the process of project information management in construction. The paper builds upon recently published works by the authors, by further strengthening the conceptually developed Construct IT' BSC framework, through the validation of the frameworks five (5) IT-related performance measurement perspectives and associated performance indicators. Construction professionals from large construction contracting and project management organisations located within Australia were used as the target group for a questionnaire survey. The survey results supported the five perspective Construct IT' BSC framework. Evidence of reliability and validity is presented for the conceptual framework.