Casual Dining on the French Riviera: Examining the Relationship between Visitors’ Perceived Quality, Positive Emotions and Behavioral Intentions
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Accepted Manuscript (AM)
Author(s)
Prayag, G
Khoo-Lattimore, C
Sitruk, J
Griffith University Author(s)
Year published
2015
Metadata
Show full item recordAbstract
The study investigates the relationship between the three components of perceived quality (service quality, food quality and restaurant atmospherics), positive emotions, and behavioral intentions. By testing competing structural models on a sample of international tourists to casual dining restaurants on the French Riviera, we found that positive emotions have a strong influence on behavioral intentions. Competing paths between service quality, food quality, and restaurant atmospherics with positive emotions were found. The results hold important theoretical and managerial implications for service providers and encouraging ...
View more >The study investigates the relationship between the three components of perceived quality (service quality, food quality and restaurant atmospherics), positive emotions, and behavioral intentions. By testing competing structural models on a sample of international tourists to casual dining restaurants on the French Riviera, we found that positive emotions have a strong influence on behavioral intentions. Competing paths between service quality, food quality, and restaurant atmospherics with positive emotions were found. The results hold important theoretical and managerial implications for service providers and encouraging international visitors to revisit and recommend restaurants on the French Riviera.
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View more >The study investigates the relationship between the three components of perceived quality (service quality, food quality and restaurant atmospherics), positive emotions, and behavioral intentions. By testing competing structural models on a sample of international tourists to casual dining restaurants on the French Riviera, we found that positive emotions have a strong influence on behavioral intentions. Competing paths between service quality, food quality, and restaurant atmospherics with positive emotions were found. The results hold important theoretical and managerial implications for service providers and encouraging international visitors to revisit and recommend restaurants on the French Riviera.
View less >
Journal Title
Journal of Hospitality Marketing and Management
Volume
24
Issue
1
Copyright Statement
© 2015 Taylor & Francis (Routledge). This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Hospitality Marketing & Management on 08 Oct 2014, available online: http://www.tandfonline.com/doi/abs/10.1080/19368623.2014.859114
Subject
Commercial services
Marketing
Tourism
Tourism marketing
Tourist behaviour and visitor experience