Application of Fairness Theory to Service Failures and Service Recovery

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Title Application of Fairness Theory to Service Failures and Service Recovery
Author McColl-Kennedy, Janet R.; Sparks, Beverley
Editor Roland Rust
Year Published 2003
Publisher Sage Publications, Inc.
Citation Journal of Service Research, Vol. 5(3), pp. 251-266
Peer Reviewed Yes
Published Yes
Publisher URI http://jsr.sagepub.com/cgi/content/abstract/5/3/251
Copyright Statement Copyright 2003 Sage Publications. Reproduced in accordance with the copyright policy of the publisher. First published in Journal of Service Research. This journal is available online: http://jsr.sagepub.com/content/vol5/issue3/
Research Centre Griffith Institute For Tourism
Publication Type Journal Articles (Refereed Article)

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