Leisure at Work, Who can Resist? An investigation into Workplace Resistance by Leisure Service Employees

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Title Leisure at Work, Who can Resist? An investigation into Workplace Resistance by Leisure Service Employees
Author Townsend, Keith John
Journal Name Journal of Industrial Relations
Year Published 2003
Place of publication Australia
Publisher Blackwell Publishing Asia Pty Ltd
Abstract This article compares and contrasts the findings of two case studies examining the prevalence and manifestations of resistance within the leisure industry. This study was based on workplace experience over a number of years and supported by thirty-six semi-structured interviews with employees at all levels of the two organisations studied. The author predicted that there would be a number of factors contributing to the employees resisting managerial controls. It was expected that the size of the organisation would, in part, determine managerial style. Managerial style would, in turn, influence employee perceptions of what were appropriate behaviours while in the workplace. However, the employment history and expectations of key managerial staff prove to be interesting complications in one case. It was found that in one organisation where middle-management culture was one of resistance to upper-managerial approaches, so-called deviant behaviours became more covert and damaging.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1111/j.0022-1856.2003.00093.x
Copyright Statement Copyright 2003 Blackwell Publishing. The definitive version is available at [www.blackwell-synergy.com.]
Volume 45
Issue Number 4
Page from 442
Page to 456
ISSN 0022-1856
Date Accessioned 2003-10-30
Date Available 2009-08-26T07:03:15Z
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Subject PRE2009-Industrial Relations
URI http://hdl.handle.net/10072/6502
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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