The Role of Communication in Recruitment and Selection in Australia

Abstract

In Australia, unemployment and under-employment continue to be significant issues experienced by migrants from non-English-speaking backgrounds (NESB). Despite these immigrants having relevant qualifications, skills, and work experience, a high proportion have difficulties in obtaining employment in Australian organisations. Communication or language proficiency has been identified as one of the primary causal factors. Moreover, studies have identified the importance of communication as a key competency sought by managers and recruiters in all job applicants. Given the importance of making employment decisions more objective and measurable to meet anti-discrimination requirements, this study examines the perceptions of managers and recruitment specialists about the communication skills that are essential for successful recruitment and selection. Subsequently, areas for intervention are highlighted.