Emotional intelligence and conflict resolution: implications for human resource development

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Title Emotional intelligence and conflict resolution: implications for human resource development
Author Jordan, Peter Jeffrey; Troth, Ashlea Clare
Journal Name Advances in Developing Human Resources
Editor Richard Swanson
Year Published 2002
Place of publication United States
Publisher Sage Publications, Inc.
Abstract The problem and the solution. There continues to be strong interest regarding the emotional intelligence construct,primarily because of the construct’s potential as a predictor of workplace behavior in organizations. Little research has been conducted, however, that considers the implications of emotional intelligence for organizational change and human resource development in organizations.The study outlined in this article explores the connection between emotional intelligence and preferred styles of conflict resolution and examines the implications for human resource development and micro level organizational change specifically. One hundred and thirty-nine respondents were administered the Workgroup Emotional Intelligence Profile, a measure of group members’ emotional intelligence when working in teams, as well as the Thomas-Kilmann Conflict Model Instrument. The results consistently showed that individuals with high emotional intelligence preferred to seek collaborative solutions when confronted with conflict. Implications for human resource development and organizational change are also discussed.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1177/1523422302004001005
Volume 4
Issue Number 1
Page from 62
Page to 79
ISSN 1523-4223
Date Accessioned 2003-03-26
Date Available 2015-02-02T04:17:18Z
Language en_US
Research Centre Centre for Work, Organisation and Wellbeing
Subject PRE2009-Industrial and Organisational Psychology
URI http://hdl.handle.net/10072/7117
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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