The Talk Shop and Shop Talk: Employment and Work in a Call Centre

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Title The Talk Shop and Shop Talk: Employment and Work in a Call Centre
Author Russell, Bob
Editor Ron Callus, Russell Lansbury
Year Published 2002
Publisher Blackwell Publishing
Citation Journal of Industrial Relations, Vol. 44(4), pp. 467-490
Peer Reviewed Yes
Published Yes
Publisher URI http://www.blackwell-synergy.com/doi/abs/10.1111/1472-9296.00060
Copyright Statement Copyright 2002 Blackwell Publishing. The definitive version is available at [www.blackwell-synergy.com.]
Publication Type Journal Articles (Refereed Article)

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