Making, Re-making, Managing and Controlling Customer Service Agents: Brownfield and Greenfield Call Centre Sites
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| Title | Making, Re-making, Managing and Controlling Customer Service Agents: Brownfield and Greenfield Call Centre Sites |
|---|---|
| Author | Russell, Bob |
| Year Published | 2002 |
| Publisher | Singapore Human Resources Institute |
| Citation | Research and Practice in Human Resource Management, Vol. 10(1), pp. 35-52 |
| Peer Reviewed | Yes |
| Published | Yes |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/7124
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