Making, Re-making, Managing and Controlling Customer Service Agents: Brownfield and Greenfield Call Centre Sites

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Title Making, Re-making, Managing and Controlling Customer Service Agents: Brownfield and Greenfield Call Centre Sites
Author Russell, Bob
Year Published 2002
Publisher Singapore Human Resources Institute
Citation Research and Practice in Human Resource Management, Vol. 10(1), pp. 35-52
Peer Reviewed Yes
Published Yes
Publication Type Journal Articles (Refereed Article)

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