Making, Re-making, Managing and Controlling Customer Service Agents: Brownfield and Greenfield Call Centre Sites

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Title Making, Re-making, Managing and Controlling Customer Service Agents: Brownfield and Greenfield Call Centre Sites
Author Russell, Bob
Journal Name Research and Practice in Human Resource Management
Year Published 2002
Place of publication Singapore
Publisher Singapore Human Resources Institute
Peer Reviewed Yes
Published Yes
Volume 10
Issue Number 1
Page from 35
Page to 52
ISSN 0218-5180
Date Accessioned 2003-03-28
Language en_AU
Subject Human Resources Management
URI http://hdl.handle.net/10072/7124
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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