Service locus of control: its conceptualization and measurement

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Title Service locus of control: its conceptualization and measurement
Author Bradley, Graham Leslie; Sparks, Beverley
Journal Name Journal of Service Research
Editor Roland Rust
Year Published 2002
Place of publication Thousand Oaks
Publisher Sage Publications
Abstract This article reports on the conceptualization of the construct of service locus of control, a dispositional variable with implications for consumer behavior in a range of service settings. The development of a self-administered scale to measure this construct is described. In its final form, the 14-item measure contains three subscalesInternal, Powerful Others, and Luckwhich are shown through exploratory and confirmatory factor analyses to be robust and relatively independent of each other. Three studies are reported that provide evidence of the scale's reliability and validity. Further tests of, and applications for, the instrument are discussed.
Peer Reviewed Yes
Published Yes
Publisher URI http://jsr.sagepub.com/cgi/content/abstract/4/4/312
Copyright Statement Copyright 2002 Sage Publications. Reproduced in accordance with the copyright policy of the publisher. First published in Journal of Service Research. This journal is available online: http://jsr.sagepub.com/content/vol4/issue4/
Volume 4
Issue Number 4
Page from 312
Page to 324
ISSN 1094-6705
Date Accessioned 2003-02-24
Language en_AU
Research Centre Griffith Health Institute; Griffith Institute For Tourism; Behavioural Basis of Health
Subject Personality, Abilities and Assessment
URI http://hdl.handle.net/10072/7172
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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