I would have felt better if only ... or, how to enhance customer satisfaction following service problems

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Title I would have felt better if only ... or, how to enhance customer satisfaction following service problems
Author Sparks, Beverley
Editor Sungsoo Pyo
Year Published 2002
Publisher The Haworth Press
Citation Journal of Quality Assurance in Hospitality &Toruism, Vol. 3(1/2), pp. 53-67
Peer Reviewed Yes
Published Yes
Publisher URI http://www.informaworld.com/smpp/title~content=t792306951~db=all
Alternative URI http://dx.doi.org/10.1300/J162v03n01_04
Copyright Statement Copyright 2002 Haworth Press. Please refer to the journal link for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Publication Type Journal Articles (Refereed Article)

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