Teams don't Play by the Rules: A Call Centre Case Study
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| Title | Teams don't Play by the Rules: A Call Centre Case Study |
|---|---|
| Author | Townsend, Keith |
| Publication Title | Call Centre Research Conference Proceedings |
| Editor | J. Burgess, J. Connell |
| Year Published | 2003 |
| Publisher | Employment Studies Centre |
| Peer Reviewed | No |
| Published | Yes |
| Publication Type | Conference Publications (Full Written Paper - Non-Refereed) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/9032
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