Teams don't Play by the Rules: A Call Centre Case Study

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Title Teams don't Play by the Rules: A Call Centre Case Study
Author Townsend, Keith
Publication Title Call Centre Research Conference Proceedings
Editor J. Burgess, J. Connell
Year Published 2003
Place of publication Newcastle
Publisher Employment Studies Centre
Peer Reviewed No
Published Yes
Conference name Call Centre Conference
Location Noah's on the Beach, Newcastle, NSW
Date From 2003-11-07
Date To 2003-11-07
URI http://hdl.handle.net/10072/9032
Date Accessioned 2004-01-15
Date Available 2007-03-11T22:08:57Z
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Subject Industrial Relations
Publication Type Conference Publications (Full Written Paper - Non-Refereed)
Publication Type Code e2

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