The Highs and Lows of Emotional Intelligence: How does Emotional Labour and Workplace Training Affect Emotional Intelligence?

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Title The Highs and Lows of Emotional Intelligence: How does Emotional Labour and Workplace Training Affect Emotional Intelligence?
Author Jordan, Peter Jeffrey; Murray, Jane Patricia
Publication Title The Abstracts of the 6th Australian Industrial and Organisational Psychology Conference
Editor Michael Innes
Year Published 2005
Place of publication Australian Journal of Psychology Volume 57 Supplement 2005
Publisher The Australian Psychological Society Ltd
Abstract The emotional intelligence construct continues to attract significant attention, research and investment from industrial and organisational psychologists, practitioners and organisations worldwide. This symposium presents some of the most recent academic and practitioner work being conducted in the area of emotional intelligence in Australia. Specifically, this symposium examines how these differing areas of research interrelate to increase our understanding of the affects emotional intelligence has on individuals in organisations. In total, three papers will be presented. The first presentation provides an overview of emotional intelligence from a practitioner perspective. In particular, this presentation focuses on some misconceptions that are currently impeding organisations from fully exploring the benefits of emotional intelligence. The second presentation then moves to explore the relationship between emotional intelligence and emotional labour during the workplace interactions of managers, peers and subordinates. The researchers found that specific emotional intelligence abilities directly relate to the experienced emotional labour of individuals in organisations. Finally, the third presentation provides the results of recent research showing how training individuals in relational and behavioural skills in organisations can contribute to increases in individual emotional intelligence. Clearly, if individuals in organisations can increase their emotional intelligence though training interventions, their ability to reduce negative emotional labour and to deal with other stressful events within the workplace may also be enhanced. This symposium provides a unique blend of practitioner and academic perspectives and outlines significant implications for future research and practice in the area of emotional intelligence.
Peer Reviewed No
Published Yes
ISBN ISSN: 00049530
Conference name 6th Australian Industrial and Organisational Psychology Conference
Location Surfers Paradise, Qld
Date From 2005-06-30
Date To 2005-08-03
URI http://hdl.handle.net/10072/9732
Date Accessioned 2006-02-28
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Industrial and Organisational Psychology
Publication Type Conference Publications (Extract Paper)
Publication Type Code e3

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