Statistics for "Service failure and recovery in the airline context: A fairness theory perspective"

Title:

Service failure and recovery in the airline context: A fairness theory perspective

Author(s):

Weber, Karin;Sparks, Beverley

Date Last Updated:

Tuesday, March 23, 2004

Statistics are for the period between Thursday, February 1, 2007 and Monday, December 5, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
339 3 0 35

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 170 0 0 4
Australia 52 0 0 6
Unknown 35 0 0 6
China 30 0 0 1
France 14 0 0 7
United Kingdom 7 1 0 1
Malaysia 6 0 0 1
India 5 1 0 0
Netherlands 3 0 0 1
Croatia 2 0 0 1
Hong Kong 2 0 0 0
Italy 2 0 0 5
Russian Federation 2 0 0 0
Germany 2 0 0 0
Denmark 1 0 0 0
Zimbabwe 1 0 0 0
Bangladesh 1 0 0 0
Europe 1 0 0 0
Indonesia 1 0 0 0
Yemen 1 1 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Dec 2016 1 0 0 0
Nov 2016 2 0 0 0
Oct 2016 7 0 0 0
Sep 2016 7 0 0 1
Aug 2016 5 0 0 1
Jul 2016 7 0 0 2
Jun 2016 8 0 0 1
May 2016 9 0 0 1
Apr 2016 2 0 0 0
Mar 2016 10 0 0 2
Feb 2016 5 0 0 0
Jan 2016 4 0 0 0
Dec 2015 6 0 0 2
Total 73 0 0 10

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked