Statistics for "Quality Management Strategies for Improving Customer Call Centre Management"
Title:
Quality Management Strategies for Improving Customer Call Centre Management
Author(s):
Gapp, Rodney Peter;Ryan-Novicky, Belinda
Date Last Updated:
Friday, April 11, 2003
Statistics are for the period between Thursday, February 1, 2007 and Friday, May 24, 2013
Overall Statistics
| Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|
| 309 | 14 | 0 | 8 |
Geographic Statistics
| Country | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
 United States |
143 | 1 | 0 | 1 |
 Australia |
110 | 11 | 0 | 5 |
 China |
17 | 0 | 0 | 1 |
 Korea, Republic of |
9 | 0 | 0 | 0 |
 South Africa |
3 | 0 | 0 | 0 |
 United Kingdom |
3 | 1 | 0 | 0 |
 Spain |
2 | 0 | 0 | 0 |
 Hong Kong |
2 | 0 | 0 | 0 |
 Japan |
2 | 0 | 0 | 0 |
 Russian Federation |
2 | 0 | 0 | 0 |
 Vietnam |
2 | 0 | 0 | 0 |
 Malta |
2 | 0 | 0 | 0 |
 Ireland |
1 | 0 | 0 | 0 |
 Malaysia |
1 | 1 | 0 | 0 |
 Slovenia |
1 | 0 | 0 | 0 |
 Norway |
1 | 0 | 0 | 0 |
 India |
1 | 0 | 0 | 0 |
 Germany |
1 | 0 | 0 | 0 |
 Canada |
1 | 0 | 0 | 0 |
 Sweden |
1 | 0 | 0 | 0 |
Monthly statistics for the last twelve months
| Month | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
| May 2013 | 7 | 0 | 0 | 0 |
| Apr 2013 | 4 | 0 | 0 | 0 |
| Mar 2013 | 10 | 0 | 0 | 0 |
| Feb 2013 | 10 | 0 | 0 | 0 |
| Jan 2013 | 16 | 0 | 0 | 1 |
| Dec 2012 | 6 | 0 | 0 | 0 |
| Nov 2012 | 6 | 0 | 0 | 0 |
| Oct 2012 | 3 | 0 | 0 | 0 |
| Sep 2012 | 4 | 0 | 0 | 0 |
| Aug 2012 | 4 | 0 | 0 | 0 |
| Jul 2012 | 2 | 0 | 0 | 4 |
| Jun 2012 | 3 | 0 | 0 | 0 |
| May 2012 | 2 | 0 | 0 | 1 |
| Total | 77 | 0 | 0 | 6 |
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