Statistics for "Quality Management Strategies for Improving Customer Call Centre Management"

Title:

Quality Management Strategies for Improving Customer Call Centre Management

Author(s):

Gapp, Rodney Peter;Ryan-Novicky, Belinda

Date Last Updated:

Friday, April 11, 2003

Statistics are for the period between Thursday, February 1, 2007 and Thursday, April 17, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
349 14 0 14

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 167 1 0 4
Australia 121 11 0 8
China 21 0 0 1
Korea, Republic of 9 0 0 0
South Africa 3 0 0 0
United Kingdom 3 1 0 0
Spain 2 0 0 0
Hong Kong 2 0 0 0
Japan 2 0 0 0
Russian Federation 2 0 0 0
Vietnam 2 0 0 0
Malta 2 0 0 0
Ireland 1 0 0 0
Norway 1 0 0 0
Slovenia 1 0 0 0
India 1 0 0 0
Germany 1 0 0 0
Europe 1 0 0 0
Canada 1 0 0 0
Sweden 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Apr 2014 0 0 0 0
Mar 2014 10 0 0 1
Feb 2014 2 0 0 0
Jan 2014 2 0 0 1
Dec 2013 7 0 0 0
Nov 2013 5 0 0 0
Oct 2013 4 0 0 1
Sep 2013 5 0 0 1
Aug 2013 3 0 0 1
Jul 2013 8 0 0 0
Jun 2013 3 0 0 1
May 2013 9 0 0 0
Apr 2013 4 0 0 0
Total 62 0 0 6

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked