Statistics for "Quality Management Strategies for Improving Customer Call Centre Management"

Title:

Quality Management Strategies for Improving Customer Call Centre Management

Author(s):

Gapp, Rodney Peter;Ryan-Novicky, Belinda

Date Last Updated:

Friday, April 11, 2003

Statistics are for the period between Thursday, February 1, 2007 and Thursday, August 25, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
540 14 0 45

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 258 1 0 6
Australia 134 11 0 11
China 40 0 0 1
France 29 0 0 16
Unknown 19 0 0 5
Korea, Republic of 9 0 0 0
United Kingdom 6 1 0 1
Italy 6 0 0 3
Russian Federation 5 0 0 0
Netherlands 5 0 0 1
South Africa 3 0 0 0
India 2 0 0 0
Hong Kong 2 0 0 0
Japan 2 0 0 0
Canada 2 0 0 0
Malta 2 0 0 0
Vietnam 2 0 0 0
Germany 2 0 0 0
Spain 2 0 0 0
Kenya 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Aug 2016 7 0 0 1
Jul 2016 9 0 0 2
Jun 2016 11 0 0 2
May 2016 9 0 0 1
Apr 2016 5 0 0 0
Mar 2016 10 0 0 2
Feb 2016 10 0 0 1
Jan 2016 6 0 0 2
Dec 2015 12 0 0 3
Nov 2015 8 0 0 3
Oct 2015 8 0 0 0
Sep 2015 15 0 0 0
Aug 2015 9 0 0 2
Total 119 0 0 19

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked