Statistics for "Quality Management Strategies for Improving Customer Call Centre Management"

Title:

Quality Management Strategies for Improving Customer Call Centre Management

Author(s):

Gapp, Rodney Peter;Ryan-Novicky, Belinda

Date Last Updated:

Friday, April 11, 2003

Statistics are for the period between Thursday, February 1, 2007 and Wednesday, September 3, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
367 14 0 15

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 180 1 0 4
Australia 124 11 0 9
China 21 0 0 1
Korea, Republic of 9 0 0 0
South Africa 3 0 0 0
United Kingdom 3 1 0 0
Spain 2 0 0 0
Netherlands 2 0 0 0
Hong Kong 2 0 0 0
Japan 2 0 0 0
Russian Federation 2 0 0 0
Vietnam 2 0 0 0
Malta 2 0 0 0
Ireland 1 0 0 0
Norway 1 0 0 0
India 1 0 0 0
France 1 0 0 0
Germany 1 0 0 0
Europe 1 0 0 0
Canada 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Sep 2014 1 0 0 0
Aug 2014 2 0 0 0
Jul 2014 9 0 0 0
Jun 2014 2 0 0 0
May 2014 0 0 0 0
Apr 2014 4 0 0 1
Mar 2014 10 0 0 1
Feb 2014 2 0 0 0
Jan 2014 2 0 0 1
Dec 2013 7 0 0 0
Nov 2013 5 0 0 0
Oct 2013 4 0 0 1
Sep 2013 5 0 0 1
Total 53 0 0 5

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked