Statistics for "Quality Management Strategies for Improving Customer Call Centre Management"

Title:

Quality Management Strategies for Improving Customer Call Centre Management

Author(s):

Gapp, Rodney Peter;Ryan-Novicky, Belinda

Date Last Updated:

Friday, April 11, 2003

Statistics are for the period between Thursday, February 1, 2007 and Monday, March 27, 2017

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
565 14 0 48

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 263 1 0 6
Australia 135 11 0 11
China 41 0 0 1
Unknown 36 0 0 8
France 29 0 0 16
Korea, Republic of 9 0 0 0
United Kingdom 7 1 0 1
Italy 6 0 0 3
Russian Federation 5 0 0 0
Netherlands 5 0 0 1
South Africa 3 0 0 0
India 2 0 0 0
Hong Kong 2 0 0 0
Japan 2 0 0 0
Canada 2 0 0 0
Vietnam 2 0 0 0
Malta 2 0 0 0
Germany 2 0 0 0
Spain 2 0 0 0
Kenya 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Mar 2017 1 0 0 1
Feb 2017 0 0 0 0
Jan 2017 0 0 0 0
Dec 2016 8 0 0 1
Nov 2016 6 0 0 0
Oct 2016 7 0 0 0
Sep 2016 6 0 0 1
Aug 2016 8 0 0 1
Jul 2016 9 0 0 2
Jun 2016 11 0 0 2
May 2016 9 0 0 1
Apr 2016 5 0 0 0
Mar 2016 10 0 0 2
Total 80 0 0 11

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked