Statistics for "Quality Management Strategies for Improving Customer Call Centre Management"

Title:

Quality Management Strategies for Improving Customer Call Centre Management

Author(s):

Gapp, Rodney Peter;Ryan-Novicky, Belinda

Date Last Updated:

Friday, April 11, 2003

Statistics are for the period between Thursday, February 1, 2007 and Saturday, August 29, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
448 14 0 28

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 221 1 0 6
Australia 128 11 0 9
China 33 0 0 1
France 16 0 0 9
Korea, Republic of 9 0 0 0
Netherlands 5 0 0 1
Russian Federation 4 0 0 0
South Africa 3 0 0 0
Italy 3 0 0 1
United Kingdom 3 1 0 0
Spain 2 0 0 0
Hong Kong 2 0 0 0
Japan 2 0 0 0
Vietnam 2 0 0 0
Malta 2 0 0 0
Ireland 1 0 0 0
India 1 0 0 0
Germany 1 0 0 0
Europe 1 0 0 0
Canada 1 0 0 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Aug 2015 7 0 0 2
Jul 2015 8 0 0 0
Jun 2015 4 0 0 0
May 2015 3 0 0 2
Apr 2015 5 0 0 0
Mar 2015 5 0 0 0
Feb 2015 7 0 0 3
Jan 2015 7 0 0 1
Dec 2014 12 0 0 2
Nov 2014 11 0 0 1
Oct 2014 13 0 0 1
Sep 2014 7 0 0 1
Aug 2014 2 0 0 0
Total 91 0 0 13

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked