Statistics for "Providing an explanation for service failure: context, content, and customer responses"

Title:

Providing an explanation for service failure: context, content, and customer responses

Author(s):

Sparks, Beverley;Fredline, Elizabeth Doris

Date Last Updated:

Monday, September 17, 2007

Statistics are for the period between Thursday, February 1, 2007 and Friday, February 12, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
365 0 492 171

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 181 0 143 79
Australia 91 0 155 26
China 48 0 52 7
France 26 0 21 48
United Kingdom 4 0 18 1
Germany 3 0 3 1
Philippines 3 0 2 0
India 3 0 10 0
South Africa 2 0 4 2
Italy 2 0 2 3
Russian Federation 2 0 1 0
Denmark 1 0 1 1
Turkey 1 0 0 0
Netherlands 1 0 3 2
Europe 1 0 0 0
Malaysia 1 0 15 0
Syrian Arab Republic 0 0 1 0
Barbados 0 0 1 0
Saudi Arabia 0 0 1 0
Myanmar 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Feb 2016 5 0 4 2
Jan 2016 3 0 15 5
Dec 2015 5 0 13 10
Nov 2015 5 0 9 8
Oct 2015 4 0 8 1
Sep 2015 9 0 3 4
Aug 2015 15 0 5 2
Jul 2015 11 0 7 5
Jun 2015 8 0 3 3
May 2015 5 0 2 2
Apr 2015 12 0 7 4
Mar 2015 14 0 3 1
Feb 2015 10 0 3 5
Total 106 0 82 52

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked