Statistics for "Providing an explanation for service failure: context, content, and customer responses"

Title:

Providing an explanation for service failure: context, content, and customer responses

Author(s):

Sparks, Beverley;Fredline, Elizabeth Doris

Date Last Updated:

Monday, September 17, 2007

Statistics are for the period between Thursday, February 1, 2007 and Thursday, June 30, 2016

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
392 0 519 180

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 188 0 151 79
Australia 91 0 155 28
China 50 0 62 7
France 27 0 22 49
Unknown 12 0 8 3
United Kingdom 6 0 18 3
Italy 5 0 2 4
India 3 0 10 0
Philippines 3 0 2 0
Germany 3 0 3 1
South Africa 2 0 4 2
Russian Federation 2 0 1 0
Denmark 1 0 1 1
Turkey 1 0 0 0
Netherlands 1 0 3 2
Europe 1 0 0 0
Malaysia 1 0 15 0
Poland 0 0 1 0
Barbados 0 0 1 0
Saudi Arabia 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Jun 2016 3 0 4 2
May 2016 14 0 12 4
Apr 2016 6 0 9 1
Mar 2016 8 0 15 3
Feb 2016 8 0 10 2
Jan 2016 3 0 15 5
Dec 2015 5 0 13 10
Nov 2015 5 0 9 8
Oct 2015 4 0 8 1
Sep 2015 9 0 3 4
Aug 2015 15 0 5 2
Jul 2015 11 0 7 5
Jun 2015 8 0 3 3
Total 99 0 113 50

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked