Statistics for "Providing an explanation for service failure: context, content, and customer responses"

Title:

Providing an explanation for service failure: context, content, and customer responses

Author(s):

Sparks, Beverley;Fredline, Elizabeth Doris

Date Last Updated:

Monday, September 17, 2007

Statistics are for the period between Thursday, February 1, 2007 and Sunday, April 20, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
215 0 371 104

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 108 0 84 72
Australia 72 0 146 21
China 20 0 22 7
United Kingdom 3 0 18 0
Philippines 3 0 2 0
Germany 3 0 2 1
India 3 0 10 0
South Africa 2 0 4 2
Malaysia 1 0 15 0
Turkey 1 0 0 0
Netherlands 1 0 2 0
Russian Federation 1 0 1 0
Europe 1 0 0 0
Poland 0 0 1 0
Ethiopia 0 0 1 0
Barbados 0 0 1 0
Saudi Arabia 0 0 1 0
Spain 0 0 2 0
France 0 0 2 0
Myanmar 0 0 1 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Apr 2014 1 0 1 0
Mar 2014 6 0 4 0
Feb 2014 2 0 1 0
Jan 2014 1 0 1 0
Dec 2013 2 0 1 0
Nov 2013 5 0 1 0
Oct 2013 6 0 2 1
Sep 2013 7 0 2 3
Aug 2013 7 0 1 0
Jul 2013 4 0 2 1
Jun 2013 3 0 2 1
May 2013 9 0 5 1
Apr 2013 2 0 1 0
Total 55 0 24 7

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked