Statistics for "Providing an explanation for service failure: context, content, and customer responses"
Title:
Providing an explanation for service failure: context, content, and customer responses
Author(s):
Sparks, Beverley;Fredline, Elizabeth Doris
Date Last Updated:
Monday, September 17, 2007
Statistics are for the period between Thursday, February 1, 2007 and Wednesday, May 22, 2013
Overall Statistics
| Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|
| 181 | 0 | 362 | 100 |
Geographic Statistics
| Country | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
 United States |
90 | 0 | 80 | 72 |
 Australia |
62 | 0 | 141 | 17 |
 China |
16 | 0 | 22 | 7 |
 United Kingdom |
3 | 0 | 18 | 0 |
 Philippines |
3 | 0 | 2 | 0 |
 India |
3 | 0 | 10 | 0 |
 South Africa |
2 | 0 | 4 | 2 |
 Germany |
2 | 0 | 2 | 1 |
 Malaysia |
1 | 0 | 15 | 0 |
 Turkey |
1 | 0 | 0 | 0 |
 Russian Federation |
1 | 0 | 1 | 0 |
 Kenya |
0 | 0 | 1 | 0 |
 Ethiopia |
0 | 0 | 1 | 0 |
 New Zealand |
0 | 0 | 1 | 0 |
 Maldives |
0 | 0 | 1 | 0 |
 Barbados |
0 | 0 | 1 | 0 |
 Saudi Arabia |
0 | 0 | 1 | 0 |
 Spain |
0 | 0 | 2 | 0 |
 France |
0 | 0 | 2 | 0 |
 Myanmar |
0 | 0 | 1 | 0 |
Monthly statistics for the last twelve months
| Month | Brief Views | Full Views | Downloads | Click Throughs |
|---|---|---|---|---|
| May 2013 | 4 | 0 | 3 | 0 |
| Apr 2013 | 2 | 0 | 1 | 0 |
| Mar 2013 | 5 | 0 | 2 | 0 |
| Feb 2013 | 8 | 0 | 4 | 4 |
| Jan 2013 | 13 | 0 | 3 | 3 |
| Dec 2012 | 6 | 0 | 2 | 2 |
| Nov 2012 | 5 | 0 | 1 | 0 |
| Oct 2012 | 3 | 0 | 1 | 0 |
| Sep 2012 | 5 | 0 | 2 | 1 |
| Aug 2012 | 3 | 0 | 0 | 2 |
| Jul 2012 | 4 | 0 | 1 | 2 |
| Jun 2012 | 5 | 0 | 2 | 2 |
| May 2012 | 1 | 0 | 1 | 1 |
| Total | 64 | 0 | 23 | 17 |
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