Statistics for "Providing an explanation for service failure: context, content, and customer responses"

Title:

Providing an explanation for service failure: context, content, and customer responses

Author(s):

Sparks, Beverley;Fredline, Elizabeth Doris

Date Last Updated:

Monday, September 17, 2007

Statistics are for the period between Thursday, February 1, 2007 and Sunday, August 28, 2016

Set a new date range

Start Date
End Date

Overall Statistics

Brief Views Full Views Downloads Click Throughs
396 0 526 183

Set IP address range

Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 189 0 153 79
Australia 91 0 155 28
China 50 0 62 7
France 27 0 22 49
Unknown 16 0 14 7
United Kingdom 6 0 18 3
Italy 5 0 2 4
Germany 3 0 3 1
Philippines 3 0 2 0
India 3 0 10 0
South Africa 2 0 4 2
Russian Federation 2 0 1 0
Denmark 1 0 1 1
Turkey 1 0 0 0
Netherlands 1 0 3 2
Europe 1 0 0 0
Malaysia 1 0 15 0
Poland 0 0 1 0
Barbados 0 0 1 0
Saudi Arabia 0 0 1 0

Reorder geographical statistics

Limit results to top countries

Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Aug 2016 1 0 3 1
Jul 2016 4 0 4 3
Jun 2016 3 0 5 2
May 2016 14 0 12 4
Apr 2016 6 0 9 1
Mar 2016 8 0 15 3
Feb 2016 8 0 10 2
Jan 2016 3 0 15 5
Dec 2015 5 0 13 10
Nov 2015 5 0 9 8
Oct 2015 4 0 8 1
Sep 2015 9 0 3 4
Aug 2015 15 0 5 2
Total 85 0 111 46

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked