Statistics for "Providing an explanation for service failure: context, content, and customer responses"

Title:

Providing an explanation for service failure: context, content, and customer responses

Author(s):

Sparks, Beverley;Fredline, Elizabeth Doris

Date Last Updated:

Monday, September 17, 2007

Statistics are for the period between Thursday, February 1, 2007 and Sunday, May 24, 2015

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
308 0 431 138

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 155 0 121 76
Australia 86 0 153 23
China 33 0 25 7
France 18 0 12 24
United Kingdom 4 0 18 1
India 3 0 10 0
Philippines 3 0 2 0
Germany 3 0 3 1
South Africa 2 0 4 2
Denmark 1 0 1 1
Turkey 1 0 0 0
Netherlands 1 0 3 2
Russian Federation 1 0 1 0
Europe 1 0 0 0
Malaysia 1 0 15 0
Poland 0 0 1 0
Ethiopia 0 0 1 0
Barbados 0 0 1 0
Saudi Arabia 0 0 1 0
Spain 0 0 2 0

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
May 2015 3 0 2 2
Apr 2015 12 0 7 4
Mar 2015 14 0 3 1
Feb 2015 10 0 3 5
Jan 2015 3 0 4 5
Dec 2014 10 0 5 5
Nov 2014 19 0 11 10
Oct 2014 18 0 8 2
Sep 2014 4 0 4 1
Aug 2014 3 0 9 2
Jul 2014 4 0 3 0
Jun 2014 3 0 1 1
May 2014 3 0 2 0
Total 106 0 62 38

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked