Statistics for "The Service Encounter"

Title:

The Service Encounter

Author(s):

Sparks, Beverley;Weber, Karin

Date Last Updated:

Tuesday, February 24, 2009

Statistics are for the period between Thursday, February 1, 2007 and Friday, August 22, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
181 1 0 39

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
Australia 79 0 0 22
United States 64 0 0 6
China 28 1 0 6
United Kingdom 4 0 0 1
Spain 2 0 0 2
Denmark 1 0 0 0
Japan 1 0 0 0
Russian Federation 1 0 0 0
Europe 1 0 0 0
Malaysia 1 0 0 0
France 0 0 0 1

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Aug 2014 7 0 0 2
Jul 2014 7 0 0 0
Jun 2014 4 0 0 0
May 2014 3 0 0 1
Apr 2014 8 0 0 1
Mar 2014 3 0 0 0
Feb 2014 4 0 0 0
Jan 2014 2 0 0 0
Dec 2013 6 0 0 0
Nov 2013 8 0 0 3
Oct 2013 6 0 0 1
Sep 2013 2 0 0 0
Aug 2013 6 0 0 0
Total 66 0 0 8

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked