Statistics for "The Service Encounter"

Title:

The Service Encounter

Author(s):

Sparks, Beverley;Weber, Karin

Date Last Updated:

Tuesday, February 24, 2009

Statistics are for the period between Thursday, February 1, 2007 and Monday, July 25, 2016

Set a new date range

Start Date
End Date

Overall Statistics

Brief Views Full Views Downloads Click Throughs
344 1 0 95

Set IP address range

Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 138 0 0 9
Australia 86 0 0 27
China 55 1 0 6
France 28 0 0 37
Unknown 14 0 0 4
United Kingdom 10 0 0 2
Netherlands 4 0 0 6
Russian Federation 3 0 0 0
Spain 2 0 0 2
Italy 2 0 0 2
Denmark 1 0 0 0
Malaysia 1 0 0 0
Europe 1 0 0 0
Japan 1 0 0 0

Reorder geographical statistics

Limit results to top countries

Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Jul 2016 8 0 0 3
Jun 2016 6 0 0 4
May 2016 14 0 0 4
Apr 2016 4 0 0 1
Mar 2016 10 0 0 2
Feb 2016 10 0 0 4
Jan 2016 6 0 0 7
Dec 2015 7 0 0 4
Nov 2015 9 0 0 7
Oct 2015 10 0 0 0
Sep 2015 10 0 0 0
Aug 2015 7 0 0 4
Jul 2015 11 0 0 3
Total 112 0 0 43

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked