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Statistics for "Call Centres: A Decade of Research"

Title:

Call Centres: A Decade of Research

Author(s):

Russell, Bob

Date Last Updated:

Tuesday, January 13, 2009

Statistics are for the period between Thursday, February 1, 2007 and Sunday, May 26, 2013

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
184 9 0 26

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 83 0 0 3
Australia 65 3 0 15
Korea, Republic of 12 0 0 0
China 9 0 0 4
United Kingdom 7 3 0 0
South Africa 2 2 0 0
Poland 1 0 0 0
Ukraine 1 0 0 0
Hong Kong 1 0 0 0
Japan 1 0 0 0
Sweden 1 1 0 0
Russian Federation 1 0 0 0
India 1 0 0 0
France 1 0 0 0
Philippines 0 0 0 1

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
May 2013 3 0 0 2
Apr 2013 0 0 0 0
Mar 2013 0 0 0 1
Feb 2013 0 0 0 2
Jan 2013 0 0 0 2
Dec 2012 0 0 0 1
Nov 2012 0 0 0 0
Oct 2012 2 0 0 0
Sep 2012 4 0 0 2
Aug 2012 3 0 0 4
Jul 2012 3 0 0 5
Jun 2012 0 0 0 3
May 2012 2 0 0 2
Total 17 0 0 24

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked