Statistics for "Call Centres: A Decade of Research"

Title:

Call Centres: A Decade of Research

Author(s):

Russell, Bob

Date Last Updated:

Tuesday, January 13, 2009

Statistics are for the period between Thursday, February 1, 2007 and Wednesday, September 3, 2014

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Overall Statistics

Brief Views Full Views Downloads Click Throughs
237 9 0 39

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Geographic Statistics

Country Brief Views Full Views Downloads Click Throughs
United States 109 0 0 5
Australia 82 3 0 22
China 12 0 0 4
Korea, Republic of 12 0 0 0
United Kingdom 8 3 0 0
South Africa 2 2 0 0
Hong Kong 2 0 0 1
Poland 1 0 0 0
Portugal 1 0 0 1
Ukraine 1 0 0 0
Japan 1 0 0 0
Sweden 1 1 0 0
Canada 1 0 0 0
Russian Federation 1 0 0 0
Europe 1 0 0 0
Denmark 1 0 0 1
Bosnia and Herzegovina 1 0 0 1
India 1 0 0 0
France 1 0 0 0
Philippines 0 0 0 1

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Monthly statistics for the last twelve months

Month Brief Views Full Views Downloads Click Throughs
Sep 2014 2 0 0 1
Aug 2014 3 0 0 0
Jul 2014 8 0 0 2
Jun 2014 6 0 0 2
May 2014 1 0 0 0
Apr 2014 2 0 0 1
Mar 2014 3 0 0 0
Feb 2014 1 0 0 1
Jan 2014 2 0 0 0
Dec 2013 2 0 0 0
Nov 2013 7 0 0 1
Oct 2013 6 0 0 2
Sep 2013 5 0 0 3
Total 48 0 0 13

Definition of Terms

  • Brief View: Default publication record
  • Full View: Expanded publication details
  • Download: Attached file which has been opened
  • Click Through: Link to publisher's website which has been clicked